Customer Insight Administrator
£18,000 – 20,000
We are urgently looking for an experienced Administrator to join our clients busy team based in Aldershot. The company provide maintenance and facilities management to the Military housing residents in the area so experience in the Housing or Maintenance sectors would be beneficial. The main purpose of the role is to provide an excellent standard of service to all occupants and team members through delivery of administrative functions.
Maintain a thorough knowledge of the geographic areas to enable understanding of the issues during occupancy allocations and disputes in order for Occupant’s issues to be resolved correctly and in a timely fashion
Maintain a full understanding of the housing allocation process and measures available to support the allocation process and if there are problems with the allocation in order for Occupant’s issues to be resolved correctly and in a timely fashion
Maintain a full understanding of the housing entitlement process and measures available to support the allocation process and if there are problems with the allocation for Occupant’s issues to be resolved correctly and in a timely fashion
Determine and diagnose faults first time through questioning skills and use of diagnostic tools available
Prioritise service repairs works needed. Action based on information given and circumstance
Support the scheduling team to appoint and schedule work service repairs, within agreed timescales and Performance Indicators
Check progress of outstanding orders, orders needing reappointing and works needing materials/further visits by embedded supply chain. Including adjustments to work scheduling and notification of rescheduled/cancelled existing appointments
The ideal candidate will be educated to NVQ Level 2 standard or equivalent experience in a related field and have excellent Customer Service skills
This is a permanent role with a salary of £18-20,000/annum plus additional benefits including holiday pay and pension.